PURCHASING CARD RECONCILIATION

Dispute Process

If a cardholder is aware of an unauthorized charge that has occurred, the cardholder should complete the PNC Bank Dispute Form immediately and send to PNC Bank.

If a cardholder, when reviewing their statement, finds a charge that is unauthorized and needs to be disputed, the cardholder should complete the billing inquiry form on the back of their statement and mail or fax it directly to PNC Bank.

A copy of the form should be send to the Purchasing Card Coordinator, 101 Procurement Services Building, for additional follow-up with PNC Bank if needed. Previously, all disputes were handled centrally by the Purchasing Card Coordinator, but now cardholders should notify PNC directly by completing the form to ensure a timely response for any disputed charges.

If you have any questions, please contact your Financial Officer.